Complete Support Packages
Platinum Level
- Support 24hrs a day 7 days a week on any type of Network Down Emergency
- Guaranteed 1-2hr On-Site Response time
- 24/7 Network Monitoring
- Support from 8am to 8pm for Standard Network Services with Guaranteed 1-2hr hr On-Site Response where necessary
- Remote Network Services Support
- Hardware Services Support
- Dedicated Assigned Network Account Representative
Gold Level
- Support Monday-Friday for 9am to 5.30 pm on any type of Network Down Emergency.
- Guaranteed 1-3hr hr On-Site Response time
- 24/7 Network Monitoring
- Support from 9am to 5.30 pm for Standard Network Services with Guaranteed 1-3hr hr On-Site Response where necessary
- Hardware Services Support
- Dedicated Assigned Network Account Representative
Silver Level
- Support Monday-Friday for 9am to 5.30pm on any type of Network Down Emergency
- Guaranteed 1-3hr On-Site Response time
- Remote Network Services Support
- Hardware Services Support
Time Block Maintenance
Hourly blocks of technician time can be bought in advance; Included is a guaranteed 1-3hr On-Site Response time
Regular Service Calls
Mesk Technologies can carry out regular service calls based on an hourly daily or weekly rate.
Benefits of the Complete IT Support Package
- Personal IT engineer assigned to look after your needs
- 24/7 Network Monitoring (Platinum, Gold)
- Preventative maintenance carried out weekly
- Intelligent, knowledgeable phone support
- Expert IT advice on IT purchases
- Visibility, IT reports emailed weekly if required
- Quick response times of 1 to 3 hours and less depending on SLA
- Honest, clear descriptions of IT issues as they occur
- Qualified Engineers
- Support packages can be tailored to specific needs and budgets.
Pricing
Because every client has different needs, it is virtually impossible to provide generalized cost/price examples for our solutions and services. Once we have a basic understanding of your organization, your network and your needs, we’ll be able to provide you with meaningful pricing information.
Support agreements are based on the amount and type of hardware within your environment and the amount of time required to ensure the smooth operation of your technology assets. Both remote and onsite, or combinations of both support options are available.
For information on our pricing, please call us on 056 7729286 for a free IT audit and quotation or click here to email us directly.
